Private Hire Booking Conditions
These conditions apply whether a contract has been made verbally or in writing.
The hirer acts on behalf of all the passengers travelling. In the case of the hirer being a company, group etc then an individual must be named as the
responsible person. The hirer will be held responsible for all actions and decisions of passengers on board including any additional costs incurred,
whether or not they travel with the party. New Horizon Travel / the driver can only accept instructions from the hirer. If the hirer is not travelling on the
vehicle a representative must be chosen and the company informed prior to hire departure.
Quotations are calculated on time, mileage and vehicle size plus any other costs incurred on the basis of the information provided by the hirer.
The route used will be at the discretion of New Horizon Travel, unless particularly specified by the hirer, in which case the route must be confirmed
with the company at least 24 hours prior to departure. The driver may at times make a short variation to the specified route due to unforeseen traffic/
Hire Confirmation By New Horizon Travel or subsequent alterations will normally be in the form of a written confirmation unless the booking is made at
short notice. The hirer must inform the company as soon as possible if any details require amending on the confirmation otherwise all written details
Use of Vehicle
The hirer must not assume that the vehicle will be available between the outward and return journeys, nor to assume that the vehicle will remain at the
destination for hirer’s use unless previously agreed with the company.
Route and Time Variation
The company reserves the right to levy additional charges than that agreed on the original quotation for additional mileage or time. The vehicle will
depart at times agreed by the hirer; it is the responsibility of the hirer to account for all passengers at those times. The company will not accept liability
for losses incurred by passengers who fail to follow the hirer’s instructions.
Drivers are strictly regulated by law regarding driving hours rest periods etc.
Neither the hirer nor any passenger shall delay or interrupt the journey in such as way that the driver is breaching regulations.
At the time of booking the seating capacity must be specified by the hirer.
Under no circumstances must the hirer load the vehicle beyond its legal seating capacity.
Conveyance of Animals
No animals may be carried on any vehicle (other than guide dogs) without prior agreement.
Breakdowns and Delays
New Horizon Travel gives advice on journey time in good faith. However as a result of breakdown, traffic congestion or other events beyond the
reasonable control of the company, journeys may take longer than expected and in those circumstances the company will not be liable for loss or
inconvenience caused to the hirer.
Ancillary Services and Sub-Hire
At times it may be necessary to hire in vehicles or arrange other ancillary services. The terms and conditions imposed by such other suppliers through
the company shall insofar as they are supplied to the hirer be binding on the hirer as if they had been directly contracted services.
Private Hire Payment
Full payment is required at least 7 days prior to the hire departure.
If a short notice hire is accepted payment must be made in cash or credit card immediately upon booking.
Cancellation by Hirer
If the hirer cancels, the following scale of charges will apply:
7 to 4 Days = 25% - 3 to 1 Days = 50% - Less than 24 Hrs = 100%
Cancellation by the Company
In the event of circumstances beyond the control of New Horizon Travel e.g. civil unrest, strikes, police road closures, terrorist attacks etc (including
adverse weather and road conditions) or in the event of the hirer taking any action varying agreed conditions unilaterally the company may, by
returning all money paid and without further liability cancel the contract.
Vehicle and Ancillary Services to be provided
New Horizon Travel reserves the right to provide a larger vehicle than that specified. In such circumstances no additional charges will be levied.
New Horizon Travel reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of hiring
subject to substitutes being of equivalent value.
Food and Drink
Alcoholic beverages may not be consumed on the vehicle.
All food and drink (except confectionery) is prohibited from being consumed on any vehicle with out prior written consent.
All passenger vehicles are subject to restrictions on carrying luggage.
The hirer should notify the company in advance of any large items or special requirements as some items may not be able to be carried
The hirer should notify New Horizon Travel in advance if possible or the driver if at short notice of any items of exceptional values that are to be
It is the hirer’s responsibility to minimise the risk of loss when property is left unattended on the Vehicle.
The hirer accepts that the driver shall make the final decision as to whether or what extent the passenger’s property is carried. The company accepts
personal property of the hirer and their passengers on the understanding that it will take all responsible steps to avoid loss or damage.
The hirer is responsible for the duration of the hire for any damage caused to the vehicle by any passenger.
The driver is responsible for the safety of the vehicle at all times including the passengers safety whilst in the vehicle, and as such may remove or
have removed any passenger from the vehicle whose behaviour is judged by the driver to prejudices safety.
In the event of a complaint regarding the services of New Horizon Travel the hirer should seek a solution at the time from the driver or company. If a
satisfactory remedy can not been provided, complaints should be submitted in writing to the Manager within 14 days of terminations time of hire.
No poster or notice af any description is to be displayed on any vehicle without the written consent of the company.
In the event of the failure of the company to provide the booked service as detailed on the confirmation any refund will be limited to the amount paid
for the hire.
Package Travel Regulations
If the hirer organises other elements of a package in addition to the provision of transport, the hirer may be defined as an organiser or retailer for the
purpose of the Package Tour Regulations and may be required to comply with the provisions of the regulations.